FAQ
Default solution folder, feel free to edit or delete it.
Click open the email > Below the end of the email body to the right there are three choices. If you want to only send a clarification click on "Send...
Mon, 13 Oct, 2014 at 9:29 AM
In the ticket properties window on the right side of opened ticket, Change the ticket propertis by choosing from the down menu. After choosing on any of the...
Mon, 8 Sep, 2014 at 2:25 PM
Open the ticket >> read the mail and type a reply to user by clicking on reply . After typing reply click on send . Then change the ticket properties ...
Fri, 7 Feb, 2014 at 4:16 PM
Always start working on the overdue tickets , in that too which is maximum overdue.After finishing overdue tickets go to "Due today" here also wor...
Mon, 5 May, 2014 at 4:05 PM
Here is the script you have to use on incoming calls:
Support: ‘Good morning/afternoon/evening. Hi doctor support customer executive speaking. Ma...
Thu, 16 Oct, 2014 at 10:41 PM