What is the script I have to use on phone calls? : Customer Support

What is the script I have to use on phone calls? Print

Modified on: Thu, 16 Oct, 2014 at 10:41 PM

Here is the script you have to use on incoming calls:

Support: ‘Good morning/afternoon/evening. Hi doctor support customer executive speaking. May I know who is speaking sir / madam, Can I have your mobile number it would help us in case of call gets disconnected during our discussion.

Support: Ask for the issue and also collect basic information Company name , URL Name, hi doctor user id, Designation and

User: Allow User to explain the problem

Support:, Understand the issue and try summarizing the issue before you solve it

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What is the script I have to use on phone calls? Print

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